Return & Refund Policy
At Bluegrass Shipping Containers, customer satisfaction is our highest priority. We are committed to providing high-quality products and exceptional service. This policy explains the terms and conditions governing returns, exchanges, and refunds.
🛡️ 30-Day Money-Back Guarantee
Every eligible purchase is backed by our 30-Day Money-Back Guarantee.
If the shipping container, food trailer, machine, or other eligible product you purchased does not meet your expectations, you may request a return or exchange within 30 days of the delivery date, subject to the conditions outlined in this policy.
📋 Return & Exchange Eligibility
You may request a return or exchange within 30 days of receiving your order, provided that the following conditions are met:
- The item has not been used, altered, or damaged after delivery.
- The product is returned in its original condition, including all accessories, manuals, and original packaging whenever possible.
- The item is in clean, resalable condition.
- Proof of purchase or your order confirmation is provided.
Note: All returns must receive prior authorization from Bluegrass Shipping Containers before being shipped back.
🔄 Exchanges
If you prefer to exchange your purchase rather than receive a refund, we are happy to assist within the same 30-day period. Simply contact our customer service team with your order number and the product you wish to receive in exchange.
Once the original product has been received and inspected, we will process the exchange:
- Higher Price Product: You will be invoiced for the price difference.
- Lower Price Product: We will refund the difference using your original payment method.
🚫 Non-Returnable & Non-Refundable Items
The following products are strictly not eligible for return or refund:
- Custom-built or modified shipping containers
- Customized food trailers or vending trailers
- Products with custom branding, wraps, logos, paint schemes, or installed accessories
- Machines or equipment customized to customer specifications
- Made-to-order or special-order products
- Clearance, liquidation, or final sale items clearly marked as non-returnable
- Any product damaged due to misuse, neglect, unauthorized modifications, or improper operation after delivery
📦 How to Request a Return
Before returning any product, you must obtain a Return Authorization (RA) from our customer service team. Returns sent without prior authorization may not be accepted.
Information Needed for RA:
- Your order number
- Your full name
- A detailed description of the reason for the return
- Clear photos of the product (if it is damaged or defective)
🚚 Return Shipping
Customer-Initiated Returns
If you are returning an item because you changed your mind or ordered the wrong product, you are responsible for all return shipping costs. Bluegrass Shipping Containers does not charge any restocking fees on eligible returned items.
Damaged or Defective Products
If your order arrives damaged during shipping or has a manufacturing defect, Bluegrass Shipping Containers will arrange and cover the full cost of return shipping. Please notify us immediately after delivery.
🔍 Inspection & Refund Processing
Once your returned item has been received, our team will inspect it to verify eligibility. We will notify you of the approval or rejection of your refund request.
- Approved Refunds: Processed to your original payment method within 3 business days after approval.
- Shipping Charges: Original shipping charges are non-refundable unless the return is the result of our error or a defective/damaged product.
⚠️ Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us immediately upon delivery. Eligible damaged or defective products will be repaired, replaced, or refunded at no additional cost to you. Where applicable, these products may also be covered under our Warranty Policy.
❌ Order Cancellations
Orders may be cancelled prior to shipment. Once an order has been processed for dispatch or has shipped, it cannot be cancelled and will be subject to this policy. Custom-built, made-to-order, or personalized products cannot be cancelled once production has begun.